Warranty Policy

Last Updated: November 3rd, 2026

At OmieLife, we take pride in creating thoughtfully designed products for families. We stand behind the quality of our products and are committed to helping customers when something goes wrong.

Our products are designed to provide lasting enjoyment when used and cared for according to their instructions.

To give you added peace of mind, eligible OmieLife products are backed by a One-Year Limited Warranty covering defects in materials and workmanship.

Please read the information below to understand what is covered, what is excluded, and how to request warranty service.

Please Retain Your Product - We will need to see pictures to start a claim. 

1. Warranty Coverage and Duration

OmieLife, Inc. ("OmieLife," "we," "us," or "our") warrants that eligible OmieLife-branded products will be free from defects in materials and workmanship under normal, intended use for one year (12 months) from the original retail purchase date.

This limited warranty applies to eligible products, including OmieBox, OmieBox UP, OmieBox Lite, and other OmieLife-branded products and accessories, unless a different written warranty was expressly provided for a specific product at the time of purchase.

The warranty covers manufacturing-related defects affecting the product's materials, assembly, or normal intended functionality.

Examples of potentially covered defects include:

• Defective or prematurely failing latches, handles, or hinges resulting from materials or manufacturing defects.
• Cracking or breakage caused by defective materials or workmanship rather than impact, misuse, or ordinary wear.
• Defective silicone seals or gaskets resulting from a manufacturing defect.
• Defects in the assembly or construction of a product that interfere with normal, intended use.
• Defective or malfunctioning thermos components.
• Thermos lids that become stuck or difficult to open because of suspected internal pressure.
• Other manufacturing-related defects occurring during the warranty period.

Each claim will be evaluated based on the nature of the problem, the product's intended use, its condition, and the available information.

A product does not automatically become ineligible for warranty coverage simply because it has been used.

2. Who Is Covered?

This limited warranty is provided to the original retail purchaser of a genuine OmieLife product purchased directly from OmieLife or through an authorized OmieLife retailer.

Eligible purchases may include products purchased from:

• OmieLife.com
• OmieLife's authorized Amazon sales channels
• Target
• Walmart
• Other authorized retail partners

This limited warranty is generally non-transferable and does not automatically extend to subsequent owners who purchase a used product from another individual or reseller.

Products purchased from counterfeit websites, sellers misrepresenting their authorization, or sources where authenticity cannot reasonably be established may not qualify for this voluntary limited warranty.

If you are unsure whether a retailer is authorized, please contact us.

Nothing in this section eliminates any consumer rights or remedies that cannot lawfully be excluded, regardless of where a product was purchased.

3. What Is Not Covered?

Our limited warranty is intended to cover manufacturing defects, not every form of damage or deterioration that may occur during a product's life.

The following are generally excluded, to the extent the condition is not caused by a defect in materials or workmanship.

Normal Wear and Tear

Examples include:

• Ordinary cosmetic scratches or scuffs.
• Cosmetic dents resulting from everyday handling or impacts.
• Normal fading, staining, discoloration, or odors caused by use.
• Gradual deterioration of components caused solely by ordinary wear.
• Normal wear of hinges, latches, seals, or other components over time.

Important: Premature breakage or failure of a latch, hinge, handle, seal, or other component may still qualify for warranty coverage if caused by a defect in materials or workmanship. Ordinary wear exclusions do not automatically apply to every failure involving a frequently used component.

Improper Use or Care

Damage caused by use that does not follow the product's applicable instructions may be excluded.

Examples include:

• Damage caused by placing a product or component in the dishwasher when its instructions require hand washing.
• Damage from exposing products to temperatures exceeding their intended limits.
• Damage caused by microwaving components that are not microwave-safe.
• Damage from boiling, stovetop heating, oven use, or other prohibited heating methods.
• Damage caused by dropping, crushing, striking, or otherwise subjecting the product to excessive force.
• Damage caused by overfilling, forcing lids or latches, or improper assembly.
• Damage caused by inappropriate storage conditions.
• Dishwasher Use

Different OmieLife products have different cleaning requirements.

For example:

• OmieBox: Hand washing is required.
• OmieBox UP: Certain components are dishwasher-safe, but the thermos, thermos lid, cooling pack, and securing insert must be hand washed.
• OmieBox Lite: Only the removable inner tray is top-rack dishwasher-safe. Other components should be hand washed.
• Other OmieLife products: Follow the instructions supplied with the individual product.

Damage caused by dishwasher use contrary to the applicable product instructions, including resulting warping, deformation, or sealing problems, is not covered by this limited warranty.

However, dishwasher use does not automatically void the entire warranty. An unrelated manufacturing defect may still qualify for coverage.

Improper Cleaning or Storage

Damage or deterioration caused by inadequate cleaning, prolonged moisture exposure, improper storage, or failure to follow product-care instructions may be excluded.

This may include mold, odors, staining, or deterioration resulting from food residue or moisture accumulating in components that require regular cleaning.

However, a seal or other component that is defective due to its materials or manufacture may still qualify for coverage.

Alterations or Unauthorized Repairs

Damage caused by improper repairs, modifications, or incompatible replacement components is not covered.

However, the mere use of a third-party component or independent repair service does not automatically void otherwise applicable warranty coverage.

Lost or Misplaced Components

This warranty does not cover components that are lost or misplaced after purchase, including lids, seals, gaskets, dividers, inserts, or other removable parts.

Compatible replacement parts may be available for purchase through OmieLife.com.

If your product arrives without a component that should have been included, please contact us promptly, within 30 days of delivery.

Missing components attributable to an incomplete or incorrect shipment will be addressed separately from ordinary warranty claims.

Other Exclusions

This limited warranty does not cover:

• Intentional damage, misuse, or abuse.
• Damage caused by accidents or external events.
• Counterfeit products.
• Damage resulting from unauthorized commercial modification or improper repackaging.
• Conditions that do not result from a manufacturing defect and are otherwise excluded above.

These exclusions apply only to the extent permitted by applicable law and do not eliminate non-waivable consumer protections.

4. Special Safety Notice: Thermos Pressure and Stuck Lids

WARNING: NEVER FORCE OPEN A STUCK THERMOS.

Under certain circumstances, pressure may develop inside a sealed thermos.

Attempting to force the lid open can cause the lid, hot contents, or steam to release suddenly, potentially resulting in serious burns or other injuries.

If your OmieBox or OmieBox UP thermos lid becomes stuck or unusually difficult to open:

DO NOT:

• Force or aggressively twist the lid.
• Use tools to pry or loosen it.
• Strike, puncture, or otherwise damage the container.
• Apply heat, boiling water, or other methods intended to release pressure.
• Freeze the thermos or subject it to sudden temperature changes to loosen the lid.
• Allow a child to attempt to open it.

WHAT TO DO:

1. Stop using the thermos immediately.
2. Keep it away from children and pets.
3. Do not attempt to release pressure yourself.
4. Contact OmieLife at info@omielife.com.
5. Include "Thermos Safety Concern" in the subject line.

Our team will provide appropriate assistance and determine the applicable replacement or other remedy.

Do not ship or return a potentially pressurized thermos without first receiving appropriate safety instructions from OmieLife.

Thermos pressure-related concerns will be reviewed regardless of the product's age. Available warranty remedies will depend on eligibility and applicable law.

For further safety information, please review our Care & Safety instructions.

5. What OmieLife Will Do for Covered Defects

If a product experiences a defect covered by this limited warranty during the warranty period, OmieLife will provide an appropriate remedy.

Depending on the nature of the defect, that remedy may include:

Replacement Component: Providing a replacement lid, latch, hinge, gasket, seal, insert, or other component when replacement is practical and adequately resolves the defect.

Replacement Product: Providing a replacement product when the defect cannot reasonably be corrected through replacement of an individual component.

Comparable Replacement: If an identical product or color is unavailable or discontinued, providing a reasonably comparable product with substantially similar functionality and value.

Refund: If an appropriate repair or replacement cannot reasonably be provided, OmieLife may issue a refund of the verified purchase price paid for the affected product, or another remedy required by applicable law.

OmieLife will select an appropriate remedy under this limited warranty based on the nature of the defect and available solutions, subject to applicable consumer rights.

We do not guarantee that an identical color or discontinued product will remain available.

Replacement Parts and Products

Replacement parts and products provided under this warranty will be new or of equivalent quality and suitable for their intended purpose.

A warranty replacement does not automatically begin a new one-year warranty period. Coverage generally continues for the remainder of the original warranty period, unless applicable law requires additional coverage.

Costs of Warranty Service

For approved warranty claims within the United States, OmieLife will provide the covered replacement component, replacement product, or other approved warranty remedy without charging the customer for the covered item.

Where OmieLife requires the return of a defective product or component as part of an approved warranty claim, we will provide an appropriate prepaid return label or other suitable shipping arrangement within the United States.

Reasonable shipping of an approved warranty replacement to an eligible U.S. address will be provided without charge.

For purchases outside the United States, warranty service may be coordinated through an authorized local distributor or retailer, subject to applicable local law and the relevant warranty arrangements.

Any applicable international service or shipping requirements will be explained before a return is authorized.

6. How to Submit a Warranty Claim

We want the warranty process to be straightforward.

To request warranty assistance, please fill out this link:

Warranty Claim Page

Or email us at:

info@omielife.com

Subject: Warranty Claim – [Product Name]

Please provide the following information, if available:

1. Your full name and contact email.

2. The OmieLife product and color.

3. The approximate purchase date.

4. The retailer where you purchased the product.

5. Your order number, receipt, or other reasonable proof of purchase.

6. A brief description of the problem.

7. Photographs or a short video showing the issue, when reasonably available and safe to obtain.

8. Any product identification or cohort code requested to help identify the product.

Photographs and videos can help us resolve claims more efficiently, but we understand that they may not always be available or safe to obtain.

Never attempt to demonstrate a dangerous defect or force open a stuck thermos for the purpose of submitting a warranty claim.

Proof of Purchase

We generally request reasonable proof of purchase to verify the product, retailer, and purchase date.

Acceptable documentation may include:

• A purchase receipt.
• An online order confirmation.
• An Amazon order record.
• A retailer's electronic purchase record.
• Other reasonably reliable evidence of the original purchase.

If you cannot locate your receipt, please contact us. We may be able to verify the purchase using available order records or other information.

Product registration is not required to obtain coverage under this standard one-year limited warranty.

Please Retain Your Product

Please do not discard a product that may be subject to a warranty claim unless doing so is necessary for safety or OmieLife instructs you otherwise.

We may ask for photographs, additional product information, or the return of an affected component to help evaluate a claim.

Do not send any product back to OmieLife without receiving return instructions.

For stuck or potentially pressurized thermoses, do not attempt to open or ship the product. Contact us for safety instructions first.

7. Warranty Review and Resolution

After receiving your warranty request, our Customer Care team will review the information and may contact you if additional details are reasonably necessary.

We aim to acknowledge warranty requests within five business days.

If the issue is covered under the limited warranty, we will arrange an appropriate repair, replacement, refund, or other applicable remedy within a reasonable time.

We will communicate with you if additional information, investigation, inventory availability, or other circumstances affect the expected resolution timeframe.

If a claim does not qualify for coverage, we will explain the basis for that determination and, where appropriate, offer available alternatives such as replacement parts or troubleshooting assistance.

You may request reconsideration by providing additional information or contacting info@omielife.com.

A coverage determination by OmieLife does not eliminate your right to pursue remedies available under applicable law.

8. Products Purchased Outside the United States

OmieLife products are sold internationally through authorized retail and distribution partners.

If you purchased an OmieLife product outside the United States, please contact the original retailer or authorized local distributor for assistance with warranty service.

You may also contact info@omielife.com, and we will help direct your inquiry to the appropriate support channel.

Applicable consumer warranty rights vary by country.

Nothing in this limited warranty is intended to reduce or exclude mandatory consumer protections available under the laws of the country where the product was purchased.

9. Relationship to Our Return Policy

This limited warranty is separate from OmieLife's standard Returns & Refunds Policy.

Our standard return policy generally applies to eligible new, unused products returned within the applicable return period.

Warranty coverage applies to qualifying manufacturing defects and may remain available after the ordinary return period has expired.

A product is not automatically excluded from warranty coverage because it has been used or because it can no longer be returned as new.

For ordinary change-of-mind returns, please review our Returns & Refunds Policy.

For defective products, manufacturing concerns, or safety-related issues, please contact our Customer Care team.

10. Your Legal Rights

This limited warranty provides specific contractual warranty protections in addition to any rights you may have under applicable law.

Nothing in this Policy excludes or limits implied warranties, statutory remedies, rights relating to defective products, or liability that cannot lawfully be excluded or restricted.

This limited warranty does not require customers to use an informal dispute settlement mechanism as a condition of requesting warranty service.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

For purchases outside the United States, additional mandatory consumer guarantees or warranty rights may apply under local law.

11. Contact OmieLife

If you have questions about warranty coverage, replacement parts, product defects, or safety concerns, please contact us.

OmieLife, Inc.

Warranty Support: info@omielife.com

Website: https://www.omielife.com

Warranty Claims: https://www.omielife.com/pages/warranty-claim

Please do not send warranty returns to the corporate mailing address unless specifically instructed to do so.

We're committed to addressing legitimate product concerns fairly, promptly, and responsibly.

Thank you for choosing OmieLife!

© 2026 OmieLife, Inc. All rights reserved.